Please read these Terms & Conditions carefully before booking a tour or using the services of Atul Holidays. By making a booking, submitting a reservation request or using our services, you agree to the applicable terms outlined below.
Atul Holidays provides travel-related services, including tour packages, sightseeing arrangements, transportation and other travel experiences, subject to availability and the terms agreed at the time of booking.
All bookings are subject to confirmation, applicable charges and the specific inclusions and exclusions communicated to the customer.
A booking is considered confirmed only after the required payment has been received and confirmation has been provided by Atul Holidays.
Customers must review the itinerary, travel dates, inclusions, exclusions and total cost before confirming a booking.
Any advance payment, balance payment deadline or additional charge will be communicated during the booking process.
Customers are responsible for providing accurate names, contact information, travel dates and other required details.
Any changes requested after confirmation are subject to availability and may incur additional charges.
If you need to cancel a confirmed booking, please notify Atul Holidays in writing through the official communication channel used for your reservation. Cancellation charges are calculated according to the applicable policy and the date the cancellation request is received.
The following cancellation schedule reflects the rates currently listed in our existing policy and must be confirmed by Atul Holidays before publication.
60 days or more before arrival: 15% of the total tour or service cost.
59–30 days before arrival: 30% of the total tour or service cost.
29–15 days before arrival: 50% of the total tour or service cost.
14 days or fewer before arrival, including no-shows: No refund.
60 days or more before arrival: 25% of the total tour or service cost.
59–30 days before arrival: 50% of the total tour or service cost.
29 days or fewer before arrival, including no-shows: No refund.
The applicable cancellation schedule must be disclosed at the time of booking. If a specific tour, hotel, transport provider or other service has separate cancellation terms, those terms must also be communicated before confirmation.
Bookings made during peak travel periods, including Christmas, New Year and major festivals, may be subject to special cancellation conditions. Any stricter or non-refundable terms must be clearly communicated and accepted before payment.
A no-show occurs when a customer does not arrive at the agreed meeting point or fails to use a confirmed service without providing notice in accordance with the applicable cancellation terms.
No-shows may be treated as cancellations without a refund where this condition was disclosed and accepted at the time of booking.
Customers should contact Atul Holidays as soon as possible if they expect to be delayed or cannot attend a scheduled service.
Requests to change travel dates, passenger details, destinations, transport arrangements or other confirmed services are subject to availability and supplier approval.
Additional costs arising from changes may be payable by the customer. If a requested change cannot be accommodated, the original booking’s applicable cancellation terms will apply unless otherwise agreed in writing.
Refund eligibility depends on the applicable cancellation policy, the services booked and the amounts already paid to suppliers.
Approved refunds will be processed through the original payment method wherever possible.
Any non-refundable supplier charges or applicable cancellation fees will be deducted where permitted by the agreed booking terms.
Refunds may take approximately 5–6 weeks to process, depending on banking procedures, payment providers and supplier confirmations.
Customers will be informed if additional information is required to process a refund.
The processing period is an estimate, not a guarantee. Atul Holidays will communicate any material delay or issue affecting an approved refund.
Important: The cancellation schedule and refund policy must be consistent. Any separate service fee, deduction or minimum charge should be disclosed before booking and must not conflict with the cancellation terms above.
Flight tickets are subject to the fare rules and conditions of the relevant airline.
Refunds, cancellations, date changes and name corrections are governed by the applicable airline fare rules.
Some fares may be non-refundable or may involve additional charges for changes.
Airline schedule changes, delays and cancellations are handled according to the airline’s applicable policies and procedures.
Customers should review the fare conditions before confirming flight bookings.
Wildlife safaris, park entry permits and related activities are subject to availability and the rules of the relevant park, sanctuary or authorised booking authority.
Confirmed safari bookings may be non-refundable or subject to specific cancellation restrictions.
Date changes, cancellations and refunds are governed by the applicable authority’s rules.
Wildlife sightings cannot be guaranteed.
Customers must follow park regulations, safety instructions and the directions of authorised personnel.
Applicable safari conditions should be shared with customers before the booking is confirmed.
Customers must carry valid identification and any permits or travel documents required for their booked services.
Depending on the service and applicable regulations, this may include:
Foreign nationals: A valid passport and any required visa or entry documentation.
Indian nationals: A valid, accepted government-issued photo ID.
Other requirements: Additional documents required by airlines, hotels, wildlife authorities or other service providers.
Document requirements vary by service and destination. Customers are responsible for ensuring that their documents are valid and available when required.
International visitors should check the applicable Indian visa and entry requirements through official government channels before travelling.
Travel services may involve independent hotels, transport operators, airlines, guides, attractions and other third-party providers.
Service availability and operating conditions may change due to circumstances outside our control.
Any material change to a confirmed itinerary will be communicated to the customer as soon as reasonably possible.
Alternative arrangements may be offered where appropriate, subject to availability and any applicable price difference.
Inclusions, exclusions and supplier-specific terms will be governed by the confirmed itinerary and booking documentation.
Atul Holidays will handle its own booking and communication responsibilities in accordance with the confirmed arrangements and applicable law.
Travel arrangements may be affected by severe weather, natural disasters, government restrictions, strikes, public emergencies or other circumstances beyond reasonable control.
Where such circumstances affect a booking, Atul Holidays will communicate relevant information and discuss available alternatives, rescheduling or refunds in accordance with supplier terms, the agreed booking conditions and applicable law.
No provision in these Terms & Conditions excludes rights or remedies that cannot lawfully be excluded.
Customers are expected to:
Provide accurate booking and passenger information.
Arrive at agreed meeting points on time.
Follow applicable safety instructions and local regulations.
Respect cultural sites, wildlife, local communities and property.
Inform Atul Holidays of relevant changes to their travel plans as soon as possible.
Customers may be responsible for additional costs arising from inaccurate information, missed departures or changes requested by them, where applicable under the agreed booking terms.
Atul Holidays will provide the services it has agreed to arrange, subject to the confirmed booking and applicable law.
Where a service is provided by an independent third-party supplier, its specific terms and operating conditions may apply. Atul Holidays will assist with communication and booking-related concerns within the scope of its responsibilities.
Nothing in these Terms & Conditions limits liability or consumer rights where such limitation is prohibited by applicable law.
Personal information supplied during enquiries and bookings will be handled in accordance with the Atul Holidays Privacy Policy and applicable data protection requirements.
Customers should review the Privacy Policy to understand how their information is collected, used, stored and shared where necessary to fulfil a booking.
Atul Holidays may update these Terms & Conditions when necessary to reflect changes to its services, operating procedures or applicable requirements.
The terms applicable to an existing confirmed booking will be determined by the booking documentation, any properly communicated amendments and applicable law. Material changes will not be applied retrospectively where prohibited by law.
For questions about these Terms & Conditions, an existing booking, cancellations or refunds, please contact Atul Holidays using the official contact details published on our website or provided in your booking confirmation.
When contacting us about a booking, include your booking reference and travel date wherever possible so that your enquiry can be handled efficiently.
